You can track your order from the “My Orders” section after logging in, and you will also receive updates via email/SMS; tracking links may take up to 24 hours to activate.
My order isn’t packed/shipped yet.
Orders are usually processed within 24–48 hours, and shipping timelines depend on your location and selected delivery option.
How do I know if my order was placed successfully?
You will receive an order confirmation via email/SMS along with your order details once the order is successfully placed.
My payment failed. What should I do?
If your payment fails, you can retry placing the order or use a different payment method; any deducted amount will be refunded automatically within a few days.
Are there any extra charges?
Yes, a small COD fee (₹29) and applicable shipping charges may apply depending on your location and order.
Why can’t I see COD?
Exchanges (size only) are allowed within 7 days, returns within 15 days, refunds are processed after quality check (48 hrs) to original payment or bank (COD), and shipping/COD charges are non-refundable.
I can’t add products to my cart.
This may happen due to stock availability, product selection issues, or temporary site glitches; try refreshing the page or selecting a valid size/option.
Delivery
My order is shipped but not delivered.
Your order is in transit and may take a few more days depending on your location; you can track it using the tracking link or contact support for help.
I didn’t receive an order confirmation.
Please check your spam/junk folder, and if you still haven’t received it, contact support to verify your order details.
Order shows Delivered but I haven’t received it.
Please check with neighbors or your security, and if still not found, contact support within 24 hours for immediate assistance.
Can I change my delivery address?
Address changes are only possible before the order is shipped; once shipped, it cannot be modified.
I missed the delivery attempt.
The courier will usually attempt delivery again, or you can contact the courier/support to reschedule the delivery.
